The Good Water Guy has been helping us with our water filitration needs and have been nothing less than excellent! We were in a hurry to replace some equipment that had failed and Andy was helpful every step of the way. He educated us on the systems, offered several solutions to fit our budget, and went out of his way to make sure we were satsfied. They have been responsive and highly communicative. Excellent service + Compettive Prices = Great Value! I highly recommend The Good Water Guy!

Andy and the rest of the crew at The Good Water Guy are the best! They always come out when I need them and are true professionals. I highly recommend!

The service that was provided with my water softener was completely outstanding 👏. Andy demonstrated excellent customer service while providing absolutely great knowledge that benefited not only with the water softener but as a whole with the residence. I'm proud to say that I'm a customer of The Good Water Guy Company, great job & keep up the good work. True Professionals 👍

Again, a fantastic service from The Good Water Guy. I have been experiencing lowering water pressure in the house. Andy came over the next day I called in the issue. I appreciate the fast response. He located the issue and replaced the valve in the water softener system. Back to high water pressure in the house. I will keep continuing my business with them. They are honest and show genuine care for the customer.

Great, honest, Andy is a man of his word and along with great prices explains in detail about the soft water system.

We are more than happy with our system. 100% worth the money. Andy did a great job installing it and explaining the how, what, when, and why about it. He even came back a few weeks later just to check up on it and make some adjustments. Excellent service and excellent products.

Quick and professional

Today (June 22, 2023), marks three weeks since our Ten Stage Purity Bay Whole Home Water Filtration System was installed by “The Good Water Guy” of El Paso, Texas. I intentionally waited three weeks to fully assess the system and the water quality it produces both for general use and the drinking/cooking water it produces via the included 5 Stage Reverse Osmosis System. (Note: When the system was installed, I still had a 50-gallon water heater that was full of non-filtered/non-treated water, so I wanted to give it time to cycle the untreated water out of the water heater to fully assess the system. I could have immediately drained the water heater and let it fill with treated water, but this is El Paso, Texas so why waste precious water.) Do keep in mind though that the cold water taps in the house immediately started producing the treated and purified water. And to this date I will tell you that we are totally pleased with the entire process of getting the system installed and the overall quality of our water which has improved tremendously. You immediately feel the difference in the water being softer and cleaner when using the tap water for washing, bathing, or laundry. You also immediately notice how little soap is required to produce a good lathering when washing anything or showering/bathing. I also want to give “Kuddos” to the Owner/Operator of “The Good Water Guy” (Andy) who came to my house and provided me with an outstanding thirty-minute briefing which included the testing and analysis of the existing water coming out of our taps. Although the El Paso Water System meets the standard and does provide potable water, I was in awe of how hard the water is and how much sediment it contained. Andy was a true professional in all sense of the word and took the time to explain the results of each of the test he performed. He also took the time to explain the entire process the water would go through once connected to the Ten Stage Purity Bay Whole Home Water Filtration System. Andy also left me with a brochure so that I could, should I want to, research the internet and double check anything he had told me about the system. And when it came time to install the system he worked efficiently and expeditiously installing the entire system in under two hours. This included cleaning of the workspaces (post installation) and checking all the connections to insure there weren’t any immediate leaks. I was with him the entire time and was impressed with his knowledge, skills, and ability to connect the system to an existing water-loop in the garage. He was also very politely, and answered all of my questions as he went along with the installation. When the installation was complete, Andy requested that I keep a look out for any leaks from any of the connections for 24 hours but assured me he didn’t think any would occur. To this date there haven’t been any leaks from any of the connections. However, within 24 hours of installation the reverse osmosis tap/faucet started leaking from the vicinity of the on/off handle. Apparently, it had a faulty internal seal and came like that from the factory (which will happen from time to time). I called Andy and he immediately scheduled a service call and was here with 4 hours of my phone call. And rather than repair the faucet, Andy did a total replacement which corrected the problem. In summary: Great system! Great company! And great all-around service!! Additionally, apart from having to add a bag of salt crystals to the system every couple of months (dependent on your water usage) this is a “totally” hands off system that is self-cleaning and self-regenerating. I highly recommend “The Good Water Guy”, the Ten Stage Purity Bay Whole Home Water Filtration System and the 5-Stage Reverse Osmosis System.

We have had our systems for about 3 years now and the Good Water Guy continues to provide top notch service! Andy has always been very responsive and helpful. Highly recommend!

This company really follows through with any questions or concerns that you have. They came back a year later to put in new filters and when we had a small issue with the filters, they made sure to run extensive testing and fix the issue. The two installers Andy & Luis) that came out were very professional and detail oriented oriented. They left the area clean and where very courteous. So glad we went with this company!!!